Delivery/Returns

Delivery

Open and delivery hours

We are open Monday to Friday from 7.30 am to 4:00 pm and open by appointment on Saturday or Sunday  and some public holidays.  Deliveries can be made if prearranged.
Orders received by 2pm weekdays guarantee same day delivery.

Not home?

If the recipient of the delivery is not home, we try to leave flowers/gifts in a safe location, out of the elements.  A phone call is made to advise of the attempted delivery.
If the address supplied is incorrect, a re-delivery can be made within a set time frame, this requires an additional delivery fee and will be added to the payer’s credit card, payment will be needed before we attempt with re-delivery.
Please call 0439 457 380 for any assistance.

Returns

Cancellations

We appreciate circumstances may change and effect your flower order.  Please contact us as soon as possible so we have sufficient time to cancel the order.

Please be aware cancellations are subject to the following conditions:

  • Orders that have not been made up or left with our courier may be cancelled
  • Orders that have been made up and or left for the run with our couriers cannot be cancelled

Changes

Should you need to change your order, please contact us as soon as possible to allow sufficient time to make any changes in time for delivery.
Please note changes can only be made if the order has not yet been made up.

Problems

In the event of any issues, please contact us within 48 hours of flowers being received.
Providing all care instructions have been followed, if there is a problem, we will send a replacement order in exchange for the original flowers.
Please call  0439 457 380 for any assistance.

Customer Service

We are committed to providing the best quality flowers, products and services.

Please be mindful when ordering flowers that they are a natural, perishable product. For maximum enjoyment and vase life,  (usually 3-7 days depending on flower type), flowers require some care.  Please follow the flower care instructions below to maximise the quality and freshness of your flowers.

Caring for your Cut Flower Bouquets

It is recommended that you first fill your vase or container with water about one third full.  Adding flower preservative does help but if you do not have this available, simply change water daily.  We suggest to cut on an angle, 3-5cm of length from every flower stem in the bouquet, and place into the vase of water immediately (flowers seal up their stems within 30 seconds to prevent moisture loss, and when they do they need to be cut to release that seal so they can drink).  It is best to remove all excess foliage off the stems that will be within the vase, and to change the water every 2-3 days and to recut the stems on the changing of water. We do not recommend adding bleach to your flowers water as this increases ph levels where flowers in fact thrive on low ph levels to maximise freshness.

Caring for your Flower arrangements in Floral Foam (Oasis)

Arrangements are made up in floral foam. The foam is best kept wet so the flowers are able to drink from it.  Please check and top up the water in your arrangement every couple of days, and aim to not let this dry out.  Try to keep flowers away from direct sunlight, heat, and draughts.

Please call  0439 457 380 for any assistance.

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